Jenna is awesome! She will be up front and honest, which is exactly what I think most people look for in a repair shop. You're frustrated already that you are without a vehicle or being told of unexpected and/or costly repairs. Jenna will work with you to understand what needs to be done now and what can be put off till later. This always helps with the overall cost. I have valued this and appreciated! It has also helped me with budgeting for those repairs that I was able to put off for a future date. No other repair shop I've dealt with has done this!